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Stelliant Délégation

A tailor-made offer to optimize the management of contracts and claims.

A tailor-made offer to optimize the management of contracts and claims.

Leader in insurance services, the Stelliant Group uses its experience and agility for the delegation of contract and claim management on behalf of insurers, reinsurers, Insurtech digital brokers and corporate brokers in France and abroad.

Creation of the management delegation activity

For over 15 years, the Stelliant Group has been handling contracts and claims under the aegis if its subsidiary Texa.

In 2014, TEXA became the sole representative for delegated claim management in France for Crawford under the Broadspire brand. Then in 2018 the Group created Cellinks, the business subsidiary dedicated to claim management.

Years of experience mean we have been able to set up unique, advanced customised delegation solutions blending business and technological skills to offer the most comprehensive service in the field of management delegation.

Delegated claim management: what are the stakes?

The 60 employees of Cellinks, Stelliant Délégation act as delegate contracts and claims managers on the insurance market. The challenge is twofold: provide a solution meeting the specific needs of our customers and guarantee the highest quality of service.

To meet these challenges, Cellinks, Stelliant Délégation deploys solutions adapted to all TPA (Third Party Administration) needs:

  • A need to control fixed costs
  • A need to deploy a customised solution adapted to their DNA
  • A need for rapid intervention and mobilisation to ensure continuity of service
  • A need to rapidly set up a dedicated structure in case of a large-scale event
  • A need to control technical costs and optimise quality of service
  • A need to mobilise the right technical skills (private individuals, companies, damage, public liability, automotive, affinity, construction, injury, legal, etc.)

A customised offer to optimise contract and claim management

Cellinks, Stelliant Délégation mobilises its skills in agile mode to provide maximum customer satisfaction in the management of their portfolios.

 

A joint construction approach to the solution

The Cellinks, Stelliant Delegation prioritise a joint construction approach to the solution, working with the customer to meet the needs linked to their structure as closely as possible and ensure total transparent continuity of service.

In this way, the customer is included every step of the way:

  • Needs analysis, assistance to draft specifications
  • Proposal of computerised solutions and innovative services, joint construction of the management solution
  • Implementation of performance management tools
  • Selection and management of resources and their variability
  • Production of reports and performance indicators
  • Financial portfolio management
  • Continuous optimisation of quality of service

key figures

60
Cellinks employees
trained internally
3
dedicated sites
Bourges, Orléans and Toulouse
15 years’
experience
in account management

meeting Stelliant

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Stelliant group : our history

Because risk has always been an unexpected, changing, unique event, Stelliant has brought together personalised solutions to meet all needs.

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The team

Insurance specialists, sector experts, bilingual administrative teams, building professionals, all complementary skills for tailor-made teams.

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Our values

Throughout our history we have built an empire shaped by values inspired by our DNA, by fundamental principles and by the future of our businesses.

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Our locations

Find the locations of the Stelliant Group in France and abroad…