Individuals

Support adapted to the needs of clients and policyholders

Our commitments to a local technical, digital service are maximised by profiled organisation according to the type of risk.

Customer-focused organisation for frequent risks

With 150 employees organised in versatile, autonomous, responsible Customer Service teams on 6 dedicated sites in France, we offer a single point of management with a human touch. These teams guarantee cost control and are able to manage a high volume of cases promptly and efficiently. Their agility also means they can redeploy on the day in case of large-scale events or natural disasters to help those affected without delay.

Customised organisation for specific risks

“Specific” risks requiring different approaches are grouped in speciality centres with dedicated processes and support teams providing close assistance, with 200 certified specialised loss adjusters for each of the following fields:

• Legal protection
• Buildings and programmes
• Drought
• Agriculture
• Medium and high stakes
• Theft
• Electrical damage

Innovation culture working for customer relations

With our wealth of expertise and our appetite for innovation, we have developed innovative solutions within TEXA, Stelliant Expertise Particuliers ensuring that policyholders’ claims will be handled immediately via an intuitive digital system. With the Digiclaims tool, after declaring the loss to their insurer, individuals are given details to access a dedicated platform via SMS. They benefit from remote loss adjustment and support adapted to the processing of their claim.

Comprehensive service

The diversity of our Group’s business lines allow us to provide complementary services and post-loss assistance, such as :

• Compensation in kind
• Project ownership and management of the various parties involved