Involving many different trades and therefore very different risks depending on the evolution of materials and implementation techniques, the world of Construction is a rather complex sector of activity to understand. Especially regulated in France, construction insurance requires, in the event of a claim, the intervention of a specialist in…
Involving many different trades and therefore very different risks depending on the evolution of materials and implementation techniques, the world of Construction is a rather complex sector of activity to understand. Especially regulated in France, construction insurance requires, in the event of a claim, the intervention of a specialist in building sites and construction, to examine the damage, seek the causes and define the appropriate repair solutions. Because meeting the needs of our customers is a priority, the teams of Stelliant Expertise Construction guarantee an optimal quality of execution.
A dedicated know-how for the Construction sector
With more than 30 years of experience in the world of expertise, the Stelliant group has developed a unique technicality linked to the world of construction insurance. Coupled with legal expertise, our 250 experts specialised in construction, including 200 qualified CRAC, can intervene from the assessment of damage to the costing of reconstruction work. Our specialists are able to intervene in all types of claims & Construction policies (Damage & Construction, Ten-Year Liability, Construction Liability, All Risks Construction…) and all building and construction specialities (concrete, geotechnics, new materials, thermal, wood…).
This know-how is strengthened by the quality of the technical, legal and behavioural training courses followed internally by our experts and our administrative teams. With the ambition to be a real learning company, Stelliant Group allows our specialists to maintain their technical skills and to develop the necessary expertise in the highly regulated construction sector.
Since one of our values is a sense of service, we aim to put the client at the heart of our approach. To make this possible, the men and women who make up our world are first and foremost at the service of people and are themselves supported by personalised processes and agile tools.
Comprehensive and personalised assistance
To assist our customers and their policyholders in the best possible way, we offer comprehensive and personalised support throughout the construction risk chain:
- Risk analysis to implement preventive measures
- Assistance in underwriting policies
- On-site or remote loss adjustment for frequent claims
- A dedicated unit for complex and high-stakes claims, housing all our specialities (acoustics, materials chemistry, wood, concrete, fire safety, climate engineering, etc.)
- Delegated management of construction claims
- Post-loss repair solutions (decontamination, repair, project management, conservation measures, etc.)
To fulfill the specificities of construction insurance and the expectations of insurers, quality is the priority of Stelliant Expertise: respect of deadlines, rigor in the application of customer management rules, proactivity in the management, monitoring of the financial stakes of the files, management of customer requests and claims, proximity and pedagogy with the insured and the injured third party … So many value-added services that we wish to offer to our partners.
Innovative and digital services
Strengthened by its human and relational skills, Stelliant also develops innovative digital tools dedicated to Construction, to facilitate customer relations and speed of execution and handling. Stelliant Loss Adjusting has a know-how and continuously innovates to develop optimal services such as :
- Remote expertise and video-expertise
- A single point of entry
- An extranet for mission follow-up
- Electronic data exchange (via extranet, DARVA, Gsicass, proprietary EDI, etc.)
- Real-time client reporting, optimised and personalised by client
- Dedicated management of high-stakes, complex and specialised cases
around the world
including 200 CRAC
Stelliant: being present on the entire risk chain
Stelliant’s strength lies in its ability to provide a complete range of offers and services across the entire insurance risk chain. The result of a unique combination of know-how, the Group provides insurance professionals and their clients with a comprehensive and modular offer to meet all their needs.