Olivier Richard, “The expert’s expert.”
TGS x GMC, Stelliant Expertise Entreprise, presents a series of short videos retracing the daily lives of experts, managers, brokers and insureds. Portraits of men and women who dare to shake up the lines and take a different look at these often misunderstood professions of risk and claims management.
Technical Director of TGS x GM Consultant, Stelliant Expertise Entreprise, Olivier is the link between the teams of experts, the management and our clients, to ensure the quality of the expertise.
In this perspective, he creates the internal laboratories, in order to allow a greater agility in our investigations, while reinforcing the technicality of our experts.
Olivier Richard, “The expert’s expert.”
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Philippe DONAINT
Deputy Managing Director in charge of Loss Adjusting activities
Paris
Loss Adjustingour case studies
Management of a product recall
TPA (Third Party Administration)Following a product recall, Stelliant mobilized a team of 45 people for communication, risk identification and problem resolution. Thanks to this collaboration and a reporting and photo storage platform, 160,000 products were qualified in 6 months, with 15% resolved. Stelliant's intervention allowed for efficient management, preserving the company's reputation and strengthening customer confidence.